Sales Expert - Berlin Brand Store

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Job Description

The Role

We’re looking for multiple Sales Experts (m/f/x) to become ambassadors for Cowboy in our Berlin Brand Store (full-time and part-time).

You will be responsible for creating a magical journey for the customer making an immediate connection, radiating your passion for the bike and its role in tackling the urban mobility challenges. You will gain an in-depth expertise of the bike and its fit in the market and be able to communicate this clearly to customers in both German & English.

Cowboy is about ‘customer obsession’, creating a seamless customer experience, being close to our riders from the moment of discovery, to the moment where a problem arises, and when we want to be close to solve it. Building a new way to move in your city we aim to reinvent customer relations through mobile service, automation, predictive maintenance whilst building long-term partnerships with our customers on trust and care.

What you’ll be doing:

  • Be a trusted, passionate expert of all Cowboy products, able to advise customers and answer all product related questions
  • Be responsible for your sales activity, developing business for Cowboy
  • Communicate this expertise on a daily basis via chat, call, face-to-face or email communication
  • Plan Test Rides and meetings with potential customers or groups of customers
  • Host Test Rides, showcasing the bike and confidently informing potential customers about the products. Following up with customers after the test rides, nurturing relationships and potential business
  • Contribute to ensure a high level of security and awareness of the retail space
  • Ensure and maintain the shop floor

Requirements

We are looking for someone who

  • Has previous experience in a customer facing environment, building trusted relationships with clients
  • Passion for human interactions, customer experience, and being part of a community
  • Is used to being in sales or other customer facing roles
  • Has a clear passion for bikes and/or urban mobility
  • Speaks German and English fluently
  • Holds excellent communication and interpersonal skills
  • Experience in a retail environment would be a plus but we are open to consider candidates with backgrounds from hospitality, sales, or other customer focussed positions

Who we are

Cowboy is a Belgian startup that is developing innovative electric bikes for urban riders. Cowboy’s main goal is to improve urban mobility and take commuters to their destination in a more enjoyable, sustainable and efficient manner.

With traffic congestion plaguing metropolitan areas, electric bikes are proving to be the fastest means of transportation, beating cars and ground public transport. Cowboy’s vision is to elevate the daily commute to the next level in terms of speed, comfort and freedom of movement around the city. Cowboy enhances the riding experience by unifying intelligent technology, delightful design and meticulous customer service.

Founded in 2017 by entrepreneurs Adrien Roose, Karim Slaoui and Tanguy Goretti, Cowboy is headquartered in Brussels, Belgium. A Cowboy is someone with the courage, despite their fears, to follow their own intuition and to move their own way. Courage is the human emotion shared among our riders and with us as a brand.

In May 2021, Cowboy unveiled its fourth generation electric bike, the Cowboy 4 including various offerings like the Cruiser, Cruiser ST and its icon the Classic. In March 2024 Cowboy expanded its product range, entering the Touring Market with it's Cross & Cross ST.

Cowboy is the winner of the Eurobike 2017, the Red-Dot bicycle design award 2018 and the Red-Dot “Best of the Best” award for the Cowboy 2. In 2024 our Cruiser was selected Red-Dot “Best of the Best” and Cowboy was named Best Commuter Electric Bike Company 2024 by the Rider's Choice Awards.

Our increased offering is another milestone in fulfilling our mission for a more enjoyable, sustainable and efficient commute and the numerous awards granted by either a jury or commuters tell us, we are on the right path. Are you coming with us?

Benefits

  • What we offer you
  • Highly competitive package with a clear and open salary structure
  • 30 annual vacation days (for a full-timer / part-timers pro rata)
  • Your own Cowboy bike* (and a nice discount for your family)
  • Opportunity to become one of the key employees of a fast-growing startup with open, respectful and fun company culture
  • Daily meal allowance
  • Having a real impact on the company’s growth and evolution
  • Working with people who love what they do every day

*for the duration of your contract

Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.

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  3. We'll reach out if there's a company interested in talking to you.