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Customer Success Engineer

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Job Description

The role:

Continuum Industries is revolutionizing sustainable infrastructure development with our SaaS solution, Optioneer. Since our inception in 2018, we’ve powered the planning of over 30,000 miles of transmission infrastructure spanning underground and subsea power cables, overhead lines, and hydrogen and water pipelines. Optioneer helps major organizations across the globe to build critical infrastructure faster, with greater confidence.


Following our $10mSeries A investment round in 2023 and off the back of tremendous momentum in the UK and Europe last year, we established our New York office in December 2023. Optioneer is already used by enterprise infrastructure organisations such as; National Grid, BP, RWE, SSEN Transmission, Iberdrola and National Gas Transmission in the US, UK and Europe. We are now scaling up our mission to accelerate and de-risk infrastructure development in the US. Optioneer has the capability to transform the way we develop infrastructure through AI and automation. We want someone to help us change the status quo and drive infrastructure development forward!


We are looking for a hands-on and proactive individual with experience in infrastructure project development, with a specific focus on overhead line transmission projects. This person will have technical engineering, project management and/or permitting experience (ideally all three but we are realistic). Regardless of area of expertise across functional empathy is essential.


This role is focused on helping our customers adopt Optioneer and supporting users day-to-day with implementation of the software on their projects. By joining customers’ projects as Optioneer and infrastructure development expert, you will be pivotal in maximising the use of Optioneer and ensuring that our customers both realize and utilize its full potential.


You will also have a strategic contribution to the product development roadmap and business development strategy across the country working with our sales, product and engineering team; at Continuum we believe collaboration is the key to progress!


NB: Ideally, this role requires someone to be in our NYC office 2+ days a week however, we welcome applications from those living outside of New York state within a commutable distance. If you are an exceptional candidate who lives farther out you should still apply, but keep in mind that travel to either the NYC office or customer offices will be expected (on average, once per month).

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