The Hospitality Services include the Food and Beverage services (Restaurant, Cafeteria, Catering, Grocery store), the Housing Services (Hotel, Laundry services, Residential area), the Recreational areas (gym, pool, basket, tennis, soccer, volley, barbecue, bar and reception areas, etc.) and the general services of Mailing, Messaging and Printing, as well as internal events

Reporting to the Deputy Director of Human Resources, the Hospitality Business Development and Events Coordinator is primarily responsible for responsible for the definition and conduct of Hospitality Business development initiatives as well as the internal events and Social Engagements initiatives. The positions is directly responsible for operation of all Recreational areas and services.

Hospitality Business Development

• Plan and undertake promotional activity, focusing on offering conference, meetings and events and guest room services, in order to meet budgetary and other targets.
• Build robust user relationships with internal and external users of CIMMYT’s Hospitality services
• Provide excellent customer service and expert support for planned events.
• Develop an annual marketing plan to optimize the use of Hospitality infrastructures and services
• Promote the Hospitality and Event facilities and services to existing and new users and customers (predominantly within the CIMMYT community) through face to face meetings and presentations, visits and telephone calls, including show rounds and attendance at key internal events.
• Implement programs to stimulate the growth of the user base
• Develop inspirational proposals and quotes for service users
• Contribute to the implementation of a pricing strategy in line with CIMMYT policies through all Hospitality functions
• Undertake in-depth account management to develop strong customer relationships and carry out all duties with high levels of customer care ensuring high levels of customer satisfaction.
• Monitor and report on the local market practices for Hospitality and Events services.
• Partner with the conference team (Knowledge Management and IT unit) in the delivery of conference activity, where additional support is needed.
• Focus on new Hospitality services, exploiting exceptional sales skills with effective and successful results.
• Determine key requirements to develop the service activity including undertaking marketing analysis, devising and implementing a sale and marketing strategy.
• Establish a brand standard for the Hospitality Services
• Establish and manage automated systems ensuring details of all users’ enquiries, profiles, their requirements and interests
• Collaborate with the Communication area for relevant communication campaigns and materials
• Manage online presence with an emphasis on creating unique and engaging content
• Manage promotional packages/campaigns including requesting creative, drafting the communication plan, and sending a marketing recap once completed
• Achieve agreed activity KPIs jointly with supervisor and team members

Recreational services

• Manage the Recreational areas (gym, pool, basket, tennis, soccer, volley, barbecue, gathering and reception areas, etc.)
• Contribute to the design and the logistics of recreational events with all concerned units (planning, budget, transport, visa, accommodation, food, communication supports, specific needs, etc.) on or off campus.
• Establish and monitor relationship with external providers as necessary, including definition of scope, contract terms and supervision of the execution.
• Prepare and ensure the realization of the event’s agendas as per agreed needs with requesting unit.
• Manage and report on budget expenditures for institutional events. Record related expenses as per finance and procurement policies
• Support the Communications team members to ensure that event promotion and outcomes are announced in every applicable media (institutional web page, digital media, internal communications, etc.).
• Attend events and support the Communications Area to take photographs if so required, engage and gather information about the event.
• Actively contribute to the continuous improvement of institutional events

General

• Supervise and verify that areas under scope conduct their activities in compliance with CIMMYT procedures
• Ensure that all accounting and financial reporting are submitted promptly and accurately.
• Collaborate in the development of the department budget and monitor actual expenses.
• Support HQ and Regional Offices initiatives in the fields of institutional events, internal communication or social engagement.
• Prepare presentations and reports as required.

• Prepare the daily reports of activities and work carried out.

  Requirements

Requirements

• -Master’s or Bachelor’s degree in administration, hospitality management, tourism, business, sales or relevant field.
• -Intercultural awareness and desired international work experience
• -Proven working experience as a Hospitality business development manager, sales executive or a relevant role.
• -Proven sales track record and experience in customer support
• -Hospitality and Events Market knowledge
• -Strong analytical skills
• -Enthusiasm, creativity, and self-motivation
• -Communication and negotiation skills
• -Strong interpersonal, verbal, and written communication skills
• -English and Spanish fluency
• -MS Suite including Excel, Word and PPT. Adobe Creative Suite including Photoshop, Illustrator and Acrobat

Benefits

CIMMYT offers an attractive remuneration package and support for continuous professional development. In addition to the provisions of the Mexican Labor Law our package of benefits includes year-end bonus (40 days), vacation premium (56%), life and medical insurance, supermarket coupons, savings fund, social Mexican benefits (IMSS, SAR / Infonavit).