In this role, you will be part of a team of 5 engineers and specialists who provide expert advice to our internal colleagues and first-class service to our customers.

You will be working in an international environment with over 40 different nationalities.

MAIN RESPONSIBILITIES

• Processing of all 1st and 2nd level support requests
• Analysis and prioritisation of incoming requests
• Complaints management / service-oriented and comprehensive support for all customers
• Customer interface for all technical issues relating to complaints
• Telephone and written correspondence with end customers
• Assessing of all relevant information to deal with enquiries and complaints
• Advising management on issues of customer satisfaction, product performance and product improvements
• All technical customer service related tasks
• Liaise with EMEA, Headquarters Sales Management and Customer Service teams to ensure smooth operations and maintain of a good working relationship between Customer Service and Sales.
• Intercultural communication skills and strong team spirit
• Customer focus. Good negotiation and solution-oriented communication skills
• Analytical and organisational skills
• Affinity for numbers and analytical understanding
• Fluent English and German skills is a must,
• Other languages such as Italian, French or Spanish is a plus
• Remote work from Germany, Italy or Spain
• Completed Commercial, Business studies or comparable
• Relevant customer service experiencie, ideally in a technical / engineering environment
• Good command of Microsoft Office tools and affinity with ERPs programs such as SAP
• The atmosphere: A modern work environment, brimming with positive energy, healthy growth, and diverse teams
• Additional benefits: Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more
• Balance: Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions
• Prospects: Individual professional development programs, training, and workshops
• Opportunities to influence the way we work: The freedom to contribute your own ideas and play a key role in shaping the future of our company
• Sustainability: Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-ups

• Our rationale: Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy Let’s make a difference together - Apply now!

  Questions? Our HR team is here for you:
  [email protected]​

  Canadian Solar EMEA GmbH | Human Resources | Radlkoferstr. 2 | 81373 München | www.csisolar.com/emea/