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Director Customer Success

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Job Description

The Company

Camus Energy empowers electric utilities to transform how the grid operates for a reliable, affordable, and zero-carbon future. Our grid orchestration platform equips utilities with the tools to harness local energy resources to keep the grid running smoothly 24/7/365.

We combine world-leading experience pioneering high-reliability distributed systems at technology companies like Google and Meta with robust power systems expertise from across the energy sector. As the adoption of electric vehicles, rooftop solar, battery storage, and flexible loads continues to accelerate, utilities need partners who can help them orchestrate these local resources reliably at scale. That’s where we specialize.

If helping utilities unlock the full potential of local energy resources sounds like the right challenge for you, let’s talk.

The Role

Camus Energy is helping utilities transform how they operate the grid to accelerate the transition to a zero-carbon future. We have big aspirations, and we can’t achieve them alone.

You will be a senior contributor responsible for structuring, tracking, and managing projects and programs for designing, developing, and deploying software solutions. These may include managing customer projects, internal software development projects, partnerships with renewable energy device vendors, and grant projects. You will work cross-functionally with software engineers and leaders in product management, business development, as well as our executive team, to build great software products to support transformation and decarbonization of the electrical grid.

This role requires working with customers and external partners in a number of capacities. Experience in managing relationships and coordinating among diverse customers and organizations is essential to ensuring projects succeed. Camus provides solutions to electric grid operators and energy providers, so experience partnering with stakeholders in this landscape is valuable. This is a technical role which requires experience with software development processes and concepts. Ideal candidates will have a minimum of 5-7 years of experience in managing projects and programs in a technical environment including creating and presenting documentation and presentations.

You will be comfortable talking to customers, partners, vendors, engineers, and scientists, and an excellent communicator.

Responsibilities

  • Develop, manage, and track the customer relationships including developing and tracking metrics for project and program success;
  • Act as a project manager for client accounts, managing timelines, deliverables, and resources to ensure successful project completion
  • Conduct regular check-ins with clients to understand their needs and identify opportunities for growth
  • Create and deliver written communications quickly and with quality.
  • Collaborate with a wide variety of stakeholders both internal and external;
  • Represent customer priorities to Product , Engineering, and Leadership teams;
  • Engage with customers from scoping and onboarding through growth in place;
  • Actively participate in the development and improvement of our customer success processes and procedures
  • Able to travel 20% of the time.

Minimum Qualifications

  • 3 - 5 years of experience managing customer relationships, projects, or programs in energy, climate, or related software.
  • Experience in at least one of the following areas: customer success for software solutions; electrical utilities; renewable energy resources and development; grant project management; program development and administration.
  • Experience working as a part of cross-functional teams of both technical and non-technical people especially communicating technical concepts to non-technical audiences.
  • Demonstrated ability to create and deliver written communications quickly and with quality. Strong writing, communication, and presentation skills.
  • Expertise managing customer and stakeholder expectations and feedback to support engineers and strategic product advancements.
  • Ability to multitask and exercise good judgement to achieve business results while fostering positive teaming dynamics.
  • A propensity for relationship building.
  • Comfortably balancing confidence with humility.

Bonus

  • 5-7+ years experience
  • Experience managing customer relationships
  • PMP certification
  • Experience working in utility operations or related fields

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

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