BLADE OPERATIONS ASSOCIATE

This key team member will work closely with the Operations Managers and Directors across all functional areas at BLADE, including Flier Relations, Finance, Customer Experience and Marketing to ensure seamless operations, optimal flight utilization and exceptional Flier experience. The Operations Associate will support additional day-to-day company operations, including exploration and pricing of new and existing routes and other growth initiatives as needed.

RESPONSIBILITIES:

• Ensure operational excellence and world class service for BLADE fliers across all product offerings
• Liaise with BLADE’s Operations Managers to optimize aircraft supply against forecasted passenger demand
• Work closely alongside BLADE’s Flier Relations and Customer Experience teams to ensure exceptional passenger experiences
• Monitor weather patterns, events and other external issues that could impact flight patterns and mitigate any flight delays or cancellations
• Communicate and interact with BLADE fliers to cultivate potential sales relationships
• Partner with Marketing to ensure targeted communications for flights
• Leverage BLADE’s proprietary software to price, track and optimize routes in current and developing markets and analyze new market opportunities
• Maintain accessibility on evenings, weekends, and holidays as needed

QUALIFICATIONS:

• Proven ability to operate in a fast-paced, high growth environment
• 1+ year experience in operations or dispatch, ideally at a high-growth company, preferred
• Strong oral and written communication skills
• Highly collaborative; ability to work with stakeholders from various parts of the business
• Entrepreneurial hustle and proven self-starter
• Strong interpersonal skills with the ability to cultivate relationships and influence internal and external stakeholders
• Ability to balance attention to detail with swift high-quality execution by analyzing problems and calculating risks
• Fluency in cordiality
• Experience with Microsoft Office Suite

COMPENSATION and BENEFITS

• Benefits eligible
• The base salary range for this full-time position is $70,000-$75,000.