About Beam:

Beam is Asia Pacific’s largest shared micromobility company, on a mission to turn little drives into better rides and make cities flow better for everyone.

Shared micromobility is one of the fastest-growing industries in the world, and we’re leading the way in Asia Pacific. We have established operations in Australia, New Zealand, South Korea, Thailand, Malaysia, Turkey, Japan and Indonesia.

Beam is the largest shared micromobility operator in Australia & New Zealand, with e-scooter and e-bike operations across more than 30 cities including most state and territory capitals.

Here at Beam, we have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.

What we are looking for

We are looking for an Operations Specialist to support our local team and supervise on-the-ground operations. You'll be someone who is willing and able to get hands-on in order to get the job done and grow the business.

What you'll do

● Drive forward Beam’s operations across multiple operational verticals, including charging infrastructure, fleet management, and warehouse / supply chain management

● Support Warehouse Operations:

○ Repair vehicles as required and coordinate the workshop priorities

○ Oversee a smooth inflow/outflow process of vehicles from the workshop to the street, so that we can maximise the number of vehicles available to be ridden

○ Ensure that battery charging is conducted in a way that adequately services rider demand

○ Manage inventory in your location ensuring its accurate and up to date

○ Ensure all warehouse safety procedures are followed

● Support Fleet Operations:

○ Marshal vehicles as required and coordinate marshaling priorities

○ Respond promptly to resolve any vehicle-related complaints received from the council or community

○ Ensure all on-road safety procedures are followed

● Coordinate and supervise the team of Scooter Marshals and Fleet Techs who support the operations

● Review key operational metrics and manage a tight ship

● Innovate constantly on existing processes and products

● Support City Leads in other ways as required, including running or coordinating Beam’s in-person safety initiatives and providing customer service support

Requirements

● Proactive and hands-on attitude - you’ll be doing physical work as required (e.g. driving the van and doing vehicle repairs in the warehouse). Previous mechanic/warehouse experience is viewed favorably

● Self-starter - you’ll get broad exposure to all aspects of the business so this is a great position to fast track your start-up career

● Experience with people management and training

● Passion for solving problems and delivering a great customer experience

● Familiar with Office or Google Suite of applications (Sheets, Slides etc)

● Strong written and verbal communication skills

Benefits

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

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