Foot/Bike/Van Marshals and Fleet Technicians required

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Job Description

Seeking Bike/Van Marshals and Fleet Technicians to work for a micromobility company in Brisbane with operations running out of our warehouses in West End and Meadowbrook!

Beam is Asia Pacific’s largest shared micromobility company. We are on a mission to turn little drives into better rides and make cities flow better for everyone.

Shared micromobility is one of the fastest-growing industries in the world, and we’re leading the way in Asia Pacific with operations in Australia, New Zealand, South Korea, Thailand, Turkey and Malaysia. In collaboration with cities, we bring a safe, affordable and sustainable new mode of transport to citizens with our fleets of self-driven small electric vehicles. Following our recent US $93M Series B round, we have expanded our operations to Japan, Turkey, and Indonesia.

Within Australia & New Zealand, Beam has shared e-scooter and e-bike operations across New South Wales, Queensland, South Australia, Western Australia, Tasmania, and in Auckland, Wellington, Whangarei, Whanganui and Palmerston North.

Here at Beam, we have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.

Fleet Technician Role:

What you’ll be doing

As a Fleet Technician, you'll play an important role in Beam's success on the streets. You’ll be based at our warehouse and responsible for the quality of our e-vehicles. You will come to know our e-vehicles from top to bottom, inside and out, and will be capable of doing anything from quick repairs to total refurbishments if necessary. We are looking for someone who takes real pride in their work and ensures that Beam’s e-vehicles remain the safest and most reliable vehicles out there.

Your day will also include

  • Supporting other warehouse operations as needed (e.g. taking delivery of new e-vehicles)
  • Communicating with your Operations team on supply requirements (e.g. spare parts)
  • Working with the Operations team to monitor and maintain stock accuracy against our inventory management system
  • Keeping our warehouse and work areas tidy
  • Overseeing waste disposal
  • Thinking about, and sharing, ways we can improve our productivity and streamline our processes
  • Following and adhering to our internal processes and procedures, particularly those relating to WH&S
  • Meeting our warehouse KPIs
  • Supporting the onboarding of our new warehouse team members as required
  • May be required depending on location to rebalance scooters from end-trip areas to hotspots and Swap batteries to ensure our scooters are fully charged for riders

Skills and Experience

  • Have previous mechanical experience
  • You’re smartphone savvy - you’ll frequently use our Beam app and Slack
  • Able to communicate effectively with your team and keep them up to date on work in progress
  • Able to organise your own day and prioritise tasks with support from Operations Team.
  • Have high standards and strong attention to detail
  • Motivated, energetic and physically fit; comfortable lifting and moving 25kg+ e-vehicles throughout your shift
  • Keen to learn new skills and adapt to new concepts
  • Able to use initiative and creativity to solve problems that arise

Foot/Bike Marshal Role: What you’ll be doing

  • Work and patrol on an e-vehicle (generally a cargo e-bike, occasionally an e-scooter) to perform your tasks, which can include redistributing and swapping batteries on our fleet of e-vehicles
  • Patrol the city to ensure that our e-vehicles are appropriately parked and that the city remains neat and tidy
  • Conduct in-field quality checks and flag any damaged e-vehicles for collection
  • Perform basic maintenance on Beam e-vehicles to ensure that our riders will continue using the safest and most reliable vehicles
  • Evaluate and provide feedback to the Operations team on current and potential parking locations
  • Report any bad behaviour and bad parking of riders to the Operations team in line with Beam’s Three Strikes policy against anti-social behaviour
  • Support the marketing and promotion of Beam’s services, such as by helping people who have questions about the company, how to create a Beam account or how to safely ride an e-vehicle
  • Assist with recovering lost and missing scooters
  • Follow established safety procedures and techniques to perform duties
  • Problem solve issues when in the field and find creative ways to overcome obstacles

Skills and Experience:

  • Willing and able to complete physically demanding work. You will be moving and lifting our e-vehicles throughout your shift
  • Smartphone savvy with access to your personal phone. You will be using the Beam app and Slack throughout your shift
  • Comfortable using our e-vehicles when on shift, cycling experience and comfortable riding on road in accordance with local laws and legislation for riding bikes and personal mobility devices (PMDs)
  • Good communicator capable of working with both internal staff and customers
  • Able to work effectively within a team and solo on shifts
  • Willing to learn and adapt to new policies, procedures and concepts
  • Attention to detail and sense of pride in your work
  • Good understanding of the local area is desirable

Van Marshal Role:

What you’ll be doing

  • Operate our vans to deploy, redistribute and swap batteries on our fleet of e-vehicles
  • Patrol the city to ensure that our e-vehicles are appropriately parked and that the city remains neat and tidy
  • Conduct in-field quality checks and collect any damaged e-vehicles for repair at the warehouse
  • Perform basic maintenance on Beam e-vehicles to ensure that our riders will continue using the safest and most reliable vehicles
  • Evaluate and provide feedback to the Operations team on current and potential parking locations
  • Report any bad behaviour of riders to the Operations team in line with Beam’s Three Strikes policy against anti-social behaviour
  • Support the marketing and promotion of Beam’s services, such as by helping people who have questions about the company, how to create a Beam account or how to safely ride an e-vehicle
  • Assist with recovering lost and missing scooters
  • Follow established safety procedures and techniques to perform duties
  • Problem solve issues when in the field and find creative ways to overcome obstacles

Skills and Experience

  • Valid Driver License
  • Meet the requirements of our van insurance - generally need to be at least 25 years old
  • Excellent driving skills, you need to treat the van like your own. You are comfortable driving a van (previous van / heavy vehicle driving experience desirable)
  • Willing and able to complete physically demanding work, you will be lifting our e-vehicles of approx. 25kgs in and out of the van throughout your shift
  • Smartphone savvy with access to your personal phone. You will be using the Beam app and Slack throughout your shift
  • Good communicator capable of working with both internal staff and customers
  • Able to work effectively within a team and solo on shifts
  • Willing to learn and adapt to new policies, procedures and concepts
  • Attention to detail and sense of pride in your work
  • Good understanding of the local area is desirable

Start:

ASAP. Whenever you’re ready (tomorrow? seriously though)

Hours:

Hours are very flexible. We have teams in the field 24/7 so there are a range of shifts available that cater for morning people, night owls, or anything in between. Candidates able to do 3 or more 8h shifts per week are preferred.

Pay rate:

Marshals - $30.10/hr + super (++night work, OT, Sat, Sun, PH)

Fleet Technician - $30.10/hr + super (++night work, OT, Sat, Sun, PH)

Contract structure: Casual hire

If you meet this criteria, we would love to welcome you to our team as soon as possible! If this sounds like the role for you, please apply by emailing your resume to [email protected]

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