Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

About the role:

We are seeking a Senior User Research Manager to join our small but high impact User Research function that is at the forefront of ensuring our offering resonates with both consumers and sellers, and is aligned with market trends.

You will be responsible for line management of two senior user researchers and also act as an individual contributor on our Seller Scope.

Over 1,700 professional sellers and refurbishers rely on our platform daily to grow and run a successful business.

Your insights will be pivotal in shaping every stage of our product development lifecycle—from guiding new product strategy to refining designs and optimizing for post-launch success for our Sellers. If you’re passionate about shaping the future of sustainable technology and delivering exceptional Seller experiences, we want to hear from you.