| Location | Bordeaux |
| Commitment | SHORT TERM CONTRACT |
| Role | LOGISTICS & BUYBACK |
| Remote | 🏢🌴Hybrid |
| First listed | In the last 3 months |
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Job Description
Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
About the role:
Within the Customer Delight team, you will lead the Logistics team. You will be in charge of the customer delivery experience and of the development of our internal shipping service (BackShip). You will manage a team of 3 people.
YOUR MISSION, IF YOU ACCEPT IT : 🥇
You will be responsible for the global logistics of BackMarket:
- the overall delivery offer and its impact on conversion
the delivery performance (On Time Delivery, incident rate, tracking, notifications, contact rate)
the after sales processes
You will be responsible for the internal Backmarket logistic service (called Backship):
- negotiate with carriers
- optimize costs
- own the overall the P&L, budget and reforecast preparation
- improve continuously this service to serve other Back Market departments (sales, returns, trade-in)
You will be the main counterpart of the logistics product team:
- working on a common vision
- defining the quarterly and yearly roadmap
- and following up the proper delivery of the features
You will present monthly updates to top management
You will manage and develop the logistic team
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