Do you have an interest in electric mobility and are you known as someone who enjoys helping others? Then this could be the perfect role for you!

The role

Our Operations team in Germany is looking for a Customer Care Specialist to support our growing customer base. In this role, you will help customers with their questions, guide them through charging-related issues, and make sure they have the best possible experience with our EV charging stations. You will work closely with colleagues, service partners and external providers to solve cases efficiently and maintain a high level of customer satisfaction. Ideally, you will be based in our Berlin office, with the option to work hybrid.

Your responsibilities

• You will be the first point of contact for customer care requests, mainly via our existing systems, and where needed through direct customer contact.
• You will support customers with technical questions and charging-related issues, coordinating with internal teams or external technicians when needed.
• You will provide administrative support for customer requests, complaints and follow-up actions.
• In addition to your core customer care tasks, you may also support the team in day-to-day operations, in collecting operational information and in assisting with tenders where possible.