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People & Culture Advisor

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Job Description

Are you looking for an opportunity to apply your skills and talent to spark both innovation and positive social change? Symend is a rapidly growing fintech company that combines behavioral science with advanced AI, data, and analytics capabilities to enable companies to engage at-risk customers more effectively and humanely. By creating better ways to approach individuals with empathy and dignity at the time when they need it most, Symend’s employees are helping to transform the science of customer engagement and improve lives in North America and around the world.

The Opportunity

The People and Culture Advisor is responsible for acting as a partner to Symend managers and to help guide, implement, and communicate HR programs, and initiatives, such as compensation, policy development and more.

They work collaboratively across the HR function to support our People programs, as well as deliver value-added service to leaders and employees. The People Partner understands the business and the strategic direction of the organization, as well as the function and goals of their assigned client groups, including an understanding of the client group’s strengths, challenges, and team culture.

Duties and responsibilities:

  • Conduct regular meetings with front-line managers. Provide guidance and coaching on tactics to enhance employee and leadership effectiveness, retention, performance management, training, and career development and succession planning.
  • Act as a partner to leaders to help develop, guide, implement, and communicate P&C programs and initiatives that align with company priorities.
  • Manage and help to resolve complex employee relations issues.
  • Partner with the P&C Coordinator to advise employees on more complex questions regarding people, policies, and processes.
  • In partnership with the P&C team, develop, implement, and analyze the effectiveness of people operations, programs, and practices that foster growth, innovation, engagement, and organizational effectiveness which align with business strategies in areas including on-boarding, compensation, performance management, employee engagement, off-boarding, development, training, and more.
  • Lead the implementation of a new HRIS, developing plans, preparing data, and designing and delivering training for employees and leaders.
  • Conduct compensation reviews and provide compensation recommendations for new roles and promotions.
  • Complete exit interviews, providing coaching and feedback to leaders.
  • Provide guidance and input on business unit restructures, workforce planning and succession planning.
  • Conduct effective, thorough, and objective investigations.
  • Performs other related duties as assigned.

Qualifications, Abilities, and Skills Required:

Education:

  • A bachelor’s degree in Human Resources, Psychology, Business, or any other related field.

Experience:

  • A minimum of 5 years experience preferably with 2 years of advisory experience.
  • Working knowledge of multiple human resources disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and employment legislation.
  • Prior Experience leading human resources initiatives.
  • Experience with change management design and execution would be an asset.
  • Experience with a distributed teams and international employees, particularly US employees would be an asset
  • Prior experience in a fast paced, high growth tech company will be an asset.

Competencies:

  • Enthusiastic, fun team player with a strong drive to create a positive work environment
  • Excellent verbal and written communication and presentation skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational and project management skills and attention to detail.
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, and policies.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite, or related software.
  • Proven experience in influencing leaders into the adoption of ultimately beneficial people management policies and procedures.
  • Successful problem-solving experience leading to lasting employee relations solutions within a business.
  • Ability to work under pressure and meet tight deadlines, be able to be discreet when dealing with confidential information and have an ability to handle multiple projects.
  • Self-motivated and proactive, result-oriented, and an ability to work stay calm under pressure and in uncertainty.
  • Must also be likeable and relatable, having an ability to form strong connections with others, earning their trust, and hence being able to influence leaders in the business.
  • Familiarity with the following technologies an asset: Lattice, Teams, Slack

Don’t meet every single requirement? At Symend we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why Symend?

We could tell you all about our competitive compensation, flexible work environment, social Fridays, and awesome team events, but working at Symend is so much more than that!

Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun!

You get the chance to do work that matters on a product that truly changes lives!

About Symend At Symend, we believe that all customers should be treated with empathy and dignity. That’s why we leverage our deep understanding of consumer behavior to create personalized interactions that better engage and empower customers at all points of the customer journey. Our digital engagement platform uses behavioral science, data science and advanced analytics to help our clients build stronger relationships with their customers. Symend: The science of engagement.™

Symend’s relationship-based approach keeps enterprises attuned to the changing needs of their customers and empowers them to take action. This increases customer satisfaction, lowers operating costs, and helps resolve past due bills before reaching collections.

Founded in 2016, Symend’s platform is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.

Symend: The science of engagement.™

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All positions require background screening. This will include criminal and education checks to comply with regulations.

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