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People and Culture Coordinator

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Job Description

Are you looking for an opportunity to apply your skills and talent to spark both innovation and positive social change? Symend is a rapidly growing fintech company that combines behavioral science with advanced AI, data, and analytics capabilities to enable companies to engage at-risk customers more effectively and humanely. By creating better ways to approach individuals with empathy and dignity at the time when they need it most, Symend’s employees are helping to transform the science of customer engagement and improve lives in North America and around the world.

The Opportunity

The People & Culture (P&C) Coordinator plays a vital role in supporting our People & Culture department's daily operations and ensures the seamless execution of HR processes. This role involves a range of administrative and coordination responsibilities related to employee onboarding, HR recordkeeping and data management, and various HR programs. The P&C Coordinator is expected to maintain the highest level of confidentiality, attention to detail, and professionalism. Please Note: This role is a 12 - 18 Month Full Time Contract Position.

What You'll Be Doing

HR Administration:

  • Maintain accurate and up-to-date employee records in HRIS System, employee folders, and tracking spreadsheets.
  • Assist with the implementation of a new HRIS System.
  • Troubleshoot HRIS issues as necessary.
  • Generate and distribute HR-related reports and documents as required.
  • Support the People Partners with communications, filling out and distributing forms and letters, conducting exit interviews, acquiring sign-offs, etc.
  • Support benefits administration, including enrollment and inquiries, acting as a back-up for the Payroll and Benefits Specialist.
  • Administering disability claims including answering employee questions, distributing appropriate paperwork, coordinating with Disability providers, communicating status updates, and submitting Employer paperwork.
  • Assist in payroll review and administration including ensuring all payroll changes are captured for processing during each cycle, and tracking spreadsheets are updated.
  • Draft and distribute HR-related letters and communications.
  • Streamline and update P&C processes as required.
  • Update and maintain People Operations related content on the HUB (Intranet)
  • Be a super user of P&C software platforms such as HRIS System, Lattice, DocuSign, Survey Monkey, and SharePoint.
  • Create communication materials including PowerPoint presentations, letters, FAQs, and guides.

Onboarding and Offboarding:

  • Coordinate new employee onboarding, including ensuring new hires are set up in the HRIS, essential information is completed, and conduct first day orientation meeting.
  • Manage offboarding processes, including coordinating with IT, Payroll, and ensuring all tracking and documentation are completed.

Compensation Administration

  • Complete salary and benefits surveys as required (Aon, TAP Network, Gallagher, etc.)
  • Manage PAVE integration
  • Support the semi-annual Compensation Review Cycle including drafting and sending out letters, filing letters in employee folders, and updating stock options in HRIS.

Employee Relations & Culture:

  • Act as a point of contact for employee inquiries and concerns, providing support or directing them to the appropriate resources.
  • Assist in planning, organizing and executing employee engagement and culture building initiatives and events.

Compliance and Policy Implementation:

  • Assist in ensuring HR policies and procedures are updated, communicated, and sign-offs are tracked.
  • Support compliance efforts and initiatives, including providing reports and required evidence documentation.

HR Programs and Projects:

  • Support and collaborate with P&C team on pillar programs and projects including performance review cycles, engagement and pulse surveys, compensation cycles, and special projects.

What You'll Need

  • Diploma or Bachelor’s degree in Human Resources, Business Administration or related field preferred.
  • 2+ years’ experience in a similar role or administrative position.
  • Experience working in a dynamic organization with demonstrated ability to adapt to change.
  • Experience using HRIS Systems is highly preferred.
  • Experience in a Tech start up an asset.

Don’t meet every single requirement? At Symend we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why Symend?

We could tell you all about our competitive compensation, flexible work environment, social Fridays, and awesome team events, but working at Symend is so much more than that!

Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun!

You get the chance to do work that matters on a product that truly changes lives!

About Symend At Symend, we believe that all customers should be treated with empathy and dignity. That’s why we leverage our deep understanding of consumer behavior to create personalized interactions that better engage and empower customers at all points of the customer journey. Our digital engagement platform uses behavioral science, data science and advanced analytics to help our clients build stronger relationships with their customers. Symend: The science of engagement.™

Symend’s relationship-based approach keeps enterprises attuned to the changing needs of their customers and empowers them to take action. This increases customer satisfaction, lowers operating costs, and helps resolve past due bills before reaching collections.

Founded in 2016, Symend’s platform is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.

Symend: The science of engagement.™

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All positions require background screening. This will include criminal and education checks to comply with regulations.

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