| Location | Zambia |
| Commitment | Permanent - Full Time |
| Role | Marketing & Creative |
| Remote | See job post for details |
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Job Description
Locations: Lusaka
About the Role:
We are searching for a dedicated, fostering Contact Center Team Manager who can manage, coach and motivate our Social Media Executives as they engage with our customers through the different voice and non-voice digital platforms within the business. The Social Media Team Manager will bolster up the social media executives and assist in the coaching and mentoring process, ensuring that every agent is well prepared to provide quality customer experience. They will be accountable for driving performance of the team in line with the assigned KPIs ensuring that they deduce and meet/exceed expectations through continuous engagements. You should be organized, helpful, and prepared to act as a resource to the social media team.
Sun King number of job openings over time by month
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