About Redwood Materials

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2019, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.

Commercial Operations Specialist

We are seeking a specialist for the Customer Operations team, part of the broader Business Development team. This position offers the opportunity to be in a customer-facing operations role within our battery recycling and battery materials business, with a particular focus on providing support to our suppliers and ensuring smooth program operations.

Responsibilities will Include:

• Act as key point of contact for fulfilling day-to-day customer requests with regards to supplier onboarding, daily logistics requests, purchase order creation, reporting, compliance requirements.
• Keep meticulous records of all documents and interactions utilizing our CRM, ERP, file sharing system and home-grown portals, and suggest configuration and process improvements.
• Develop and refine processes that ensure smooth program operations and excellent service levels for shippers + corporate partners.
• Create and maintain supplier purchase orders and ensure on-time payments in collaboration with Accounts Payable.
• Work cross-functionally to develop analytics and software to support and report on the recycling programs.
• Adhere to all policies and procedures while focusing on safety and best practices.
• Perform other duties as assigned.

Desired Qualifications:

• Bachelor’s or Associate degree
• 2-4 years’ working experience, ideally in sales operations, business planning or logistics
• Commodity, Metals (mining or recycled), or Battery Materials industry experience is helpful.
• Smart, scrappy, entrepreneurial – having a bias for action and a lot of grit
• Our business is “dynamic,” meaning our market and we can change quickly. You’ll need to be comfortable in a startup environment. Think independent, motivated, self-starter.
• Strong analytical skills are required.
• A passion for sustainability and making the world a better place!

Physical Requirements:

• Ability to perform essential job functions in compliance with ADA, FMLA, and other relevant federal, state, and local regulations, including meeting both qualitative and quantitative productivity standards
• Ability to maintain regular and punctual attendance in line with ADA, FMLA, and applicable standards
• Ability to wear personal protective equipment (PPE), including safety gloves, helmets, and eyewear, or additional PPE when required
• Ability to lift and carry up to 25 lbs
• Ability to communicate clearly and effectively on the telephone, including listening and speaking

Working Conditions:

• Office setting, manufacturing floor, outdoor job site, or remote work
• Required to work weekends, evenings, on-call shifts, or extended hours as needed
• 10% of the time, occasional travel, or frequent travel for meetings, site visits, or events

The position is full-time. Compensation will be commensurate with experience.

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