Client Success Manager

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Job Description

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.


We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.


The Role

We are headquartered in Seattle but this position is open to remote work.


Our dealer’s success is your success! You are a high-energy, motivated, and organized individual who seeks to understand our customer’s needs and solve their pain! You are a friction hunter when it comes to process. Your primary goal is to delight our dealers and solve problems in a creative, timely, and collaborative manner! You take a team wins-based approach to success. This role is remote-based.


What You’ll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you and your teammates. As a Client Success Manager, you lead onboarding, sales, and operations trainings for new dealers across multiple product lines. You support ongoing marketing efforts for dealer relationships and you measure your success by dealer satisfaction. You work closely with counterparts on the sales team and across the organization. Reporting and metrics are your obsession for managing fruitful dealer relationships. Ongoing relationship building and management is an area you are comfortable and excel in!


Who You Are

You are proactive and take initiative to complete your work and solve problems. You are a people person and excel at public speaking. You are methodical about planning and managing your schedule. Your friends describe you as someone who always follows through on commitments. Collaborating cross-departmentally, process building, and implementation excites you! You are both resilient, adaptable, and can solve problems in real-time. You embody integrity, honesty, and enthusiasm. You treat people with respect and expect the same in return.

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  3. We'll reach out if there's a company interested in talking to you.