Kraken is the technology tentacle of the Octopus Energy Group.

What is TechOps?

A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.

We are very excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious, knowledgeable and experienced Generalist to join our team to grow with the rest of the company and ensure we are doing so in a secure and safe way.

We will be tackling big problems and the breadth of work will be huge. Dealing with ambiguity will be a key part of this role and every day will be a new and exciting one working on varying challenges across the company. We work with almost 100% cloud infrastructure which means you’ll be working with many different tools across every area of the business.

A big part of the role will be ensuring our incredible employees are able to do their job as efficiently as possible. We will be supporting them as best we can to make sure their problems are also our problems. We will always prioritise giving human, friendly support over SLAs or ticket numbers and we strive to give such a nice experience our people will want to come back to chat to us in the future.

You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change so all of Octopus can grow in a safe and efficient manner.

Roles that you might currently be in: Desktop support analyst, 1st line support, 2nd line support, Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.