The MBTA is working on supporting the frontline workforce by implementing a portable, field-accessible solution to centralized safety resources/rules/procedures/bulletins that govern their work and enable remote data collection replacing cumbersome processes enhancing safety and quality. The solution entails implementing software and delivering mobile devices.

For this initiative, we are seeking a dynamic, mid-level Business Analyst who thrives at the intersection of process design, stakeholder engagement, and real-world process implementation and adoption with user experience focus. This is not your average BA or Change Management Specialist role—our ideal candidate is a master facilitator with sharp analytical skills, an eye for detail, ability to translate vision into structured documented requirements, and a genuine interest in improving work conditions for the MBTA frontline.