Imagine a day where every conversation you have holds the potential to change someone's mind, where your words are not just heard but acted upon. Picture yourself as the voice of our brand, guiding potential customers toward the solutions they didn’t even know they needed. As a Telesales Representative, you are not just making calls—you are crafting connections, building trust, and driving our success forward.

Job Purpose

In this role, you'll be armed with scripts designed to guide you through each call, helping you effectively convey product details while staying focused on achieving conversion targets. It's more than just hitting numbers—it's about ensuring that every call meets our high-quality standards, maintaining a productive talk time, and keeping detailed records of each interaction for future reference.

In this role, you will:

• Master the art of telesales by effectively communicating product details to potential and existing customers.
• Achieve conversion targets by focusing on delivering high-quality, goal-oriented conversations.
• Adhere to talk time benchmarks, maximizing productivity while ensuring every customer interaction is meaningful.
• Maintain accurate and detailed records of customer interactions, noting valuable insights that can enhance future engagements.

What do you need to succeed?

• A degree, certificate, or diploma, preferably with experience in BPO, sales, or call centers.
• Strong knowledge of relevant computer programs, such as Microsoft Excel.
• Exceptional communication, persuasion, and listening skills, paired with a self-driven attitude.
• A commitment to excellence, integrity, and a strong work ethic.

What’s in it for you?

• A competitive compensation package.
• Lucrative commissions based on your success.
• Opportunities for growth and advancement.
• Access to learning and development programs.
• Comprehensive medical insurance.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.