The IONITY Network Operations Team is looking to hire a Field Service Engineer, to provide diagnostic and technical support during the servicing of our High-Power Charging Stations. This person will be travelling to our HPC sites within a defined region as needed to perform maintenance, troubleshooting and repair issues at our HPC Stations that already existing; knowledge of, and comfort with these types of facilities is a must.

Responsibilities:

• Provide expert technical support to minimize system downtime, ensuring quick and effective resolution of issues.
• Conduct onsite root cause analysis, service, repair, and maintenance of our HPC stations, ensuring optimal functionality.
• Efficiently order, manage, and handle spare parts inventory for our HPC systems.
• Perform remote diagnostics on field failures by analyzing logged data, troubleshooting, and debugging systems.
• Support in developing processes, documentation, and diagnostic knowledge to standardize service actions and improve efficiency.
• Identify and analyze trends and patterns in field failures, providing feedback to the central team to drive continuous improvements.
• Work closely with engineering and operations teams to fully investigate new issues and implement effective countermeasures.
• Technical degree in Electrics or a related field, or equivalent professional experience.
• Approximately 2-3 years of experience as a Field Service Technician, preferably working with similar technical equipment.
• Professional certification as electrician (Fagbrev Gruppe L eller Automatiker, gruppe H er et pluss).
• Additional certifications in Environmental, Health, and Safety are desirable.
• Valid driver’s license is required.
• Experience with EV chargers, low voltage distribution, automation, and IoT systems is advantageous.
• Availability to be on-call for off-hours work as needed.
• Ability to work and communicate effectively with external service providers
• Proficient in written and oral communication in both English and Norwegian/Swedish. Proficiency in additional European languages is a plus.
• Strong ability to work independently, with excellent organizational and documentation skills.
• Exceptional capacity for managing simultaneous activities and challenges
• Skilled with common workplace and database software (MS Office)
• Ability to read and interpret mechanical drawings and electrical schematics
• Receive an attractive compensation package, flexible working hours, and remote work possibilities.
• Be a part of our mission to revolutionize electric travel and contribute to a greener future with our pragmatic approach to sustainability.
• Enjoy additional benefits such as a service car.
• Join a vibrant workplace with colleagues from over 30 nationalities, celebrating diversity every day.