Asset Manager

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Job Description

As an asset manager for the Lifecycle Services Group, the candidate will organize and deliver on contractual requirements related to LCSA’s (Lifecycle service agreements). This role will directly impact FlexGen's success by directly collaborating with customers and helping maximize their site availability/uptime while optimizing for their use cases. The candidate will also track internal budgets, deliver reports, and implement process improvements. This role reports to the Lifecycle Services Director. The ideal candidate is one that thrives in an entrepreneurial environment, where independent critical thinking and quick follow-on execution are highly valued.

Energy storage represents a multibillion-dollar market at the center of the energy transition. The integration of energy storage requires software and technological solutions that play a critical role in the adoption of renewables at scale—offsetting the intermittency and reliability challenges that renewable power generation creates for the grid. Since its founding in 2009, FlexGen has supported deployments of more than 3 GWh of energy storage systems across the U.S. and internationally for utility, microgrid, and C&I customers. The Company’s proprietary software platform allows energy storage owners to deploy various power market strategies and combine storage solutions with any form of generation.

FlexGen is dedicated to providing best-in-class service and performance for its customers, seeking to ensure safety, reliability and resiliency in all operating environments. FlexGen supports the customer across the full journey of developing an energy storage project, and leverages decades of engineering and software expertise to maximize value that its customers ultimately receive. The company’s HybridOS solutions include six distinct energy management solution applications including: DigitalTwin, FlexPack, SiteController, FleetManager, PowerCloud and FlexBidr.

Backed by a world-class group of investors including: founding investors Jerry Miller and Mark Dreyfus, legacy investors GE Venture and Caterpillar Ventures, an initial equity investment by venture capital firm Altira Group, a Series B led by Apollo Global Management, and a Series C led by Swiss investment firm Vitol with participation from all existing investors, FlexGen is poised to grow substantially and quite rapidly.

Major Job Responsibilities:

  • Maintain and build relationships with customers post-commissioning and drive customer operational success
  • Oversee and monitor all contractual requirements of long-term service agreements, and work with a cross-functional team to deliver on requirements
  • Manage project reporting, including budget planning and open for assigned sites
  • Support field engineers, remote operators, and analysts to quickly resolve project issues
  • Collaborate with the Business Development team to define and develop future LTSA contracts
  • Work with the Product Lifecycle Team, Service Team, and Data Analysis team to drive future software and hardware product improvements based on customer feedback and actual use cases

Position Requirements:

  • Minimum of BS degree in engineering or related technical field
  • Minimum of 4 years of work experience in a similar role or industry
  • Prior supervisory or management roles
  • Heavy experience with customer management
  • Experience with CMMS (Computerized Maintenance Management) Tools. (Salesforce Service Cloud and Jira)
  • Experience with various monitoring / analytics / SCADA tools
  • Prior customer service / support roles
  • Experience with renewable energy (solar, wind, and battery), industrial communications, and the building blocks/equipment associated
  • Familiar with electrical single-line diagrams, mechanical drawings, and network diagrams.
  • A track record of demonstrating a sense of urgency and a history of taking ownership of tasks/responsibilities
  • Ability to effectively communicate in formal and informal settings, both internal and customer-related
  • Ability to work cross-functionally with Sales, Services, Procurement, and Software teams.
  • Exceptional customer service and conflict resolution skills
  • Facilitating project handover from the project delivery teams to Lifecycle

FlexGen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FlexGen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

FlexGen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

To the extent permitted by law, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.

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