David Energy is a new kind of power company. One that’s better for customers and for the planet. We’re on a mission to transform the electrical grid with 24/7 clean, renewable energy – and give customers greater transparency and control while we do it.

Traditional electricity providers are outdated, opaque, and cumbersome to navigate. Our software enables customers to enjoy a modern, connected energy experience while unleashing the power of their energy assets like solar, battery storage, electric vehicles and smart thermostats. It’s cheaper, cleaner, and just better.

We are seeking a passionate and strategic Customer Support Lead to own our support experience and work cross functionally with our leaders in product, marketing, and retail operations. You’ll be equal parts strategic leader and tactical executor — taking charge of implementing new tooling, improving processes, and streamlining collaboration. This position is critical to our mission and is an incredible opportunity to contribute to a fast-paced, high growth startup in the energy sector. If you enjoy working on complex problems, excel at creating delightful experiences, and have a knack for elegant solutions and scalable processes, we’d love to connect with you.

Responsibilities Include: - Respond to phone calls and support requests from our residential customers. - Track, analyze, and report on customer support & experience metrics. - Develop a deep understanding of customer needs, pain points, and challenges, collaborating with marketing & product to enhance our customer-first experience. - Implement strategies to scale our support function as the company grows including hiring and training additional team members or outsourcing as needed. - Setup and manage call infrastructure, ticketing systems, chat bots, and our customer help center via Dialpad, Zendesk, and other available tooling.

Skills and Qualifications: - 4+ years of experience in a customer support or operations organization, preferably in a leadership position. - Strong data analysis skills. SQL knowledge is a plus. - Strong communication skills with a knack for clear and compassionate customer communication. Spanish language experience is a plus. - Tech-savvy with the ability to quickly learn and leverage the latest advancements in customer support tooling and infrastructure. - Experience working directly with consumers (B2C) and in a high-growth startup environment is a plus. - Passionate about smart homes, IoT, climate, or the energy industry.