Enterprise Customer Success Manager – REMOTE Midwest, US

**For this Remote role, we will only consider applicants who are located in the Midwest, US.**

At Connecterra, we never do things “just because.” When it comes to today and our future in the dairy industry, we are always thinking, strategizing, planning for what the dairy industry needs now and in the future? What comes next? What does next look like?

You’ll get to be a part of what comes next as the Enterprise Customer Success Manager. This key connector role will be focused on customer success, and being the connector between the customer, sales and product teams, reporting to the US Sales Director. If you love to drive success and be a leader, then being our Enterprise Customer Success Manager is for you.

You ask, what’s “Enterprise?” Allow us to make the introduction. “Enterprise” is an artificially intelligent digital assistant for dairy-focused companies, farm advisors and the farmers they serve. While Connecterra has been around for a while, we’re always exploring new grounds. This means every day will be different from the day before. If you like entrepreneurship, then this role will give you plenty of room to showcase your skills.

At Connecterra you’ll work in a team and collaborative environment as you will lead partnerships focused on the same, ultimately driving success. Of course, we’re not just aiming to grow our product and business. You’ll be one of our most important assets, so we foster an environment of continuous personal growth. We want to offer you a platform to do the best work of your life (so far)!

We are looking for a team member who will own technology engagements with our key customers. This person will be the bridge between the customer, account managers and product managers. A successful ECSM will be able to ensure our technology engagements lead to customer value and new opportunities within the account.

Your key responsibilities

• You will be responsible for identifying enterprise partner challenges and opportunities and finding out how our platform can solve for these issues. Successful outcomes will deliver against company targets and growth ambitions.
• You own commercial execution of pilots and POCs with enterprise partners and drive towards roll out. You will work closely with sales & product teams to deliver against objectives and goals
• As the project manager, you will be managing the project objectives and goals, timelines, scheduling, and partner asks toward completion
• You are the connector, the go to, the leader between the enterprise partner, sales, and product teams with accountability within the scope/timeline of the project or Proof of Concept being determined
• Central communications person, written and verbal communications and collaboration between the mentioned parties
• Organization-attention to detail, follow-up and follow ensuring the project stays on task and partner needs are elevated
• Above all, the ideal candidate will believe in the mission, people, products, and services of Connecterra and can supercharge its revenue and growth trajectory