Customer Service Specialist (m/f/d) - Climate Action

Be ​The ​Change! Join us in helping companies of all sizes and industries take their own climate action today. We are dedicated to working as a team towards our common goal: ​Improving ​Lives.

You will actively shape a new market and help to build up our customer service team in Munich.

• You will play an important role in supporting our customers in all matters relating to cooperation in climate protection. With your knowledge of our automated solutions, CO2 balancing and internal processes, you will bring them clarity and orientation.
• You actively contribute to the further development of our services and tools, as part of our dedicated teams
• You use and expand the existing knowledge database to answer customer enquiries accurately and quickly.
• You always keep track of customer data and communication with the help of our CRM system
• As the responsible contact person, you are largely responsible for the preparation and annual renewal of our customers' CO2 balances.
• You are an all-rounder and gain exciting insights into our company. In constant exchange with the customer management as well as the sales, marketing and product departments, you stay up to date and actively contribute to our joint success story.
• You are curious, flexible and think analytically. You are characterised by your proactive, solution-oriented way of working. You are empathetic in dealing with customers and internal contacts. Your working style is independent, communicative, efficient and well-structured.
• You are ready for a steep learning curve to become productive in a few weeks with the help of your colleagues and mentors.
• You have work experience in customer service, technical support, customer success, call centre or service desk - we are open to all training professions and fields of study.
• You have a basic understanding of technology and enjoy familiarising yourself with applications in order to help our customers use our software.

• You have very good communication skills and can formulate complex information clearly and comprehensibly in both German and English. Simply click the application button below to apply to this position. Make sure that you include the following documents in German:

• your latest CV

• a cover letter Have any questions? Feel free to contact Dimitri Simonov (jobs@climatepartner.com).

  Creating an inclusive environment is important to us. We provide equal opportunities to all qualified applicants without regard to any aspect which makes them unique. If you need any reasonable adjustments to make the application process accessible for you, we’ll do our best to accommodate you.

  Find out more about working at ClimatePartner and see all our current job openings at climatepartner.com/career.

  We look forward to your application!