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Specialist, Customer Operations

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Job Description

What The Role Is

The Customer Operations Specialist will play a crucial role in managing customer enrollments and transfers on the Community Solar portfolio, ensuring data integrity between Utility portals and internal CRM, executing document generation for annual compliance reporting, performing sales validation for new customer enrollments, and maintaining process documentation. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work effectively both independently and as part of a team.

What You'll Be Doing

  • Execute on Customer Enrollment, Transfers and Account Updates: Coordinate and execute on customer enrollment onto projects, ensuring adherence to contractual obligations, and facilitating seamless transfers as necessary. Provide meticulous reporting on project subscriptions to maintain accurate records and support strategic decision-making.
  • Data Integrity Management: Ensure seamless integration and consistency of data between our Utility portal and internal CRM systems, troubleshooting any discrepancies that arise.
  • Regulatory Compliance Reporting: Execute the generation of essential documents mandated for compliance reporting, ensuring accuracy and timeliness. Collaborate closely with external regulatory teams and internal stakeholders to streamline processes and ensure seamless coordination, thereby upholding regulatory standards with precision and efficiency.
  • Sales Validation: Conduct thorough validation checks on new customer enrollments to ensure adherence to sales policies and state regulations.
  • Documentation Creation and Maintenance: Develop and maintain comprehensive process documentation and training materials to ensure consistency and efficiency within the team.
  • Process Improvement: Identify opportunities for process optimization and efficiency gains within the customer operations function, collaborating with cross-functional teams to implement improvements and best practices.
  • Progress Reporting: Regularly report on progress, including successes and areas of concern, to management, providing actionable insights for improvement.

What You'll Bring

  • Proven experience in sales operations, customer service, or related roles.
  • Excellent organizational and time management skills, ability to prioritize tasks effectively.
  • Proficiency in Microsoft Office Suite.
  • Exceptional communication skills, both verbal and written.
  • Ability to work independently and collaboratively within a team environment.
  • Attention to detail and a commitment to accuracy.
  • If you don’t meet 100% of the above qualifications but see yourself contributing, please submit your resume.

Clearway will not sponsor nonimmigrant visas for this position (H-1B, TN, E-3, etc.).

The pay rate for the successful candidate will depend on geographic location, skills, relevant and demonstrated experience, education, training and certifications, and other factors permitted by law. This role is eligible to earn an annual cash bonus, subject to personal and company performance goals.

Salary Range Across all U.S. Locations

$54,000—$64,000 USD

Clearway Energy Group is leading the transition to a world powered by clean energy. Along with our public affiliate Clearway Energy, Inc., we own and manage more than 9.6 gigawatts of renewable and conventional energy assets across the country. As we develop a nationwide pipeline of new renewable energy projects for the future, Clearway’s 7 gigawatts of operating wind, solar, and energy storage assets offset the equivalent of more than 9 million metric tons of carbon emissions for our customers today. Clearway Energy Group is headquartered in San Francisco with offices in Carlsbad, Calif.; Scottsdale, Ariz.; Houston; and Princeton, N.J. For more information, visit clearwayenergygroup.com.

Our Commitment to Diversity, Equity, & Inclusion At Clearway, we create a community that isn’t about being the same – it’s about building a team of unique individuals, with different backgrounds & skill sets, coming together to build something big & make a difference in the world. Clearway’s team is dedicated to a clean energy future across a wide spectrum of roles & responsibilities. Embodying our company values and operating principles, unique individuals come together over a common mission. We embrace opportunities to do challenging work that can change the world. We aspire to bring out the best in everyone. We share setbacks, celebrate successes, & act with integrity & accountability to get the job done.

Working at Clearway, Hybrid Together Here at Clearway, we’re committed to balancing flexibility while fostering strong relationships with our teammates. We do this by prioritizing new hires based near one of our offices in San Francisco, Carlsbad, Scottsdale, Houston, & Princeton. Our office-based employees typically work together from fabulous spaces on Tuesdays & Thursdays to collaborate & learn, build community, get to know one another, & enjoy company-provided meals & events.

Clearway Energy is an equal opportunity employer that values a broad diversity of talent, knowledge, experience & expertise. We intentionally foster a culture of inclusion that empowers our employees to deliver superior performance to the communities we serve. We encourage minorities, women, individuals with disabilities & protected veterans to join the team. Clearway is a proud promoter of employment opportunities to our Military & Veterans.

What We Provide Clearway offers all eligible employees working 20+ hours per week a comprehensive menu of benefits: generous PTO, medical, dental & vision care, HSAs with company contributions, health FSAs, dependent daycare FSAs, commuter benefits, relocation, & a 401(k) plan with employer match, a variety of life & accident insurances, fertility programs, adoption assistance, generous parental leave, tuition reimbursement, & benefits for employees in same-sex marriages, civil unions & domestic partnerships. For more on Clearway benefits, visit our Benefits Website.

Notice to Applicants
Clearway Energy is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Notice to California Applicants
Clearway Energy is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees.

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