Solution Centre Analyst

Clarity AI is a global tech company founded in 2017 committed to bringing social impact to markets. We leverage AI and machine learning technologies to provide investors, governments, companies, and consumers with the right data, methodologies, and tools to make more informed decisions.

We are now a team of more than 300 highly passionate individuals from all over the world. Together, we have established Clarity AI as a leading sustainability tech company backed by investors and strategic partners such as SoftBank, BlackRock, and Deutsche Börse, who believe in us and share our goals. We have plans to continue growing our teams in Spain, the UK, and the US this year, so if you would like to join us on this rocket ship, keep reading! Your work will shape and guide the sustainable decisions of consumers and investors worldwide.

Role Description

We are looking for a Solution Analyst to join our Solution Centre team. Your mission is to help users quickly overcome the challenges they encounter when using our platform. The Solution Centre is a real-time interface between Clarity AI and our users, resolving issues and relaying feedback and challenges to the business so that we can build a better offering.

You will be trained to quickly and accurately identify problems, and then perform detailed & meaningful analysis, diagnostic & troubleshooting for the client. If needed, you will escalate the issue internally, all while ensuring our clients receive an outstanding support experience.

Location

The role is based in Madrid

Way of Working: Hybrid

Key Responsibilities

• Maintain an outstanding level of customer service focus
• Provide platform support for users
• Collaborate with internal partners such as the Product Specialist, Sales and Success teams to provide client feedback and strengthen client relationships
• Identify opportunities to implement and drive adoption of self-service solutions to meet client needs
• Stay organized while managing multiple incoming workflows

• Examine core issue statistics for trends in production issues and partner with clients to ensure preventative measures are implemented successfully

  Requirements

We’re looking for someone who:

• Is able to present complex topics in client-friendly language
• Is comfortable communicating in writing
• Is able to learn on the job and absorb new information quickly
• Fluent in English & Spanish
• Has a track record of going above and beyond for demanding clients.
• Is an avid user of technology
• Is looking to make an impact on the world

Preferred qualifications:

• Fluency in other languages (French, German, Italian, Portuguese, etc.)
• Previous experience in analytical/customer success roles
• Strong Excel skilled and/or comfort working with API
• Knowledge of finance/investing/sustainability

Benefits

• ESOP / Phantom Stock: We want our employees to really feel part of Clarity AI. That's why we allow them to participate in our success with ESOP or Phantom stock options.
• Empowered Learning: We value continuous learning development and allocate an annual training budget to support your professional growth.
• Premium Health Insurance: We provide access to one of the top health insurance plans in the market, powered by Cigna.
• Wellness and Fitness (Gympass): Access to your preferred and your favorite gyms and studios - as well as online live fitness classes, health & wellness apps, and virtual personal training sessions.
• Flexible Work Arrangements: We promote work-life balance through flexible schedules and remote work options. For our hybrid work set-ups, we have offices in Madrid (complete with healthy food options and monthly office events), New York City, London, Paris, Riyadh, and Abu Dhabi, and access to a global network of co-working spaces.

Our Culture

At Clarity AI, we are dedicated to cultivating an exceptional workplace environment. We take pride in our culture, defined by our commitment to being fact-based, diverse, transparent, meritocratic, and flexible.

To learn more about working with us, please check out our LinkedIn page and visit our website.

More about Clarity AI

Clarity AI’s Founder and CEO, Rebeca Minguela, is a successful entrepreneur recognised as one of the most distinguished leaders under 40 by prestigious institutions like the World Economic Forum. Rebeca is joined by excellent leadership from diverse backgrounds, countries and experiences. As well as teams of professionals from leading tech, consulting and banking firms, entrepreneurs, PhDs from top research institutions, and MBA graduates from top business schools.

Clarity AI has received several awards:

• Investment Week - Best Sustainable Investment Research & Ratings Provider 2023
• Fast Company - Most Innovative Companies 2023
• The Forrester New Wave Leader: ESG Ratings, Data, and Analytics 2022
• European Commission | EU Seal of Excellence 2020
• World Economic Forum - Technology Pioneer 2020
• World Economic Forum, Young Global Leader - Rebeca Minguela

Clarity AI believes diversity, inclusion, and belonging are essential for creating an innovative and successful workplace. By actively promoting and engaging in sustainability efforts, we can help create a more equitable and resilient future for our planet and all its inhabitants.